A few good answers.
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Where do you ship?
We ship to the 50 United States and Washington, D.C. We do not ship to U.S. territories or APO/FPO military addresses. Standard shipping is free on all orders.
How long will delivery take?
Handling takes 1–2 business days; transit after dispatch takes 3–4 business days. The combined estimate is 4–6 business days from the applicable processing start date, not a guaranteed arrival date.
What is the order cutoff?
Our cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 year-round. Business days are Monday–Friday excluding U.S. federal holidays. Before-cutoff orders use that day as their processing start date; at or after cutoff, weekend, and holiday orders use the next business day.
Are taxes added?
The checkout displays tax as $0.00. This statement describes the checkout charge and does not claim that products are legally tax-exempt.
How do I care for my tableware?
Hand wash stoneware with mild detergent and a soft sponge, dry before storing, and avoid sudden temperature changes. Do not use it in an oven, microwave, or dishwasher. Teapots and pitchers are for serving, not stovetop heating. Product pages provide item-specific guidance.
How do I wash table linens?
Wash cotton linens gently in cold water with similar colors. Air dry and iron on the reverse on low heat. See the individual product page for care instructions.
Can I return my purchase?
Request a return within 30 days of receipt. Ordinary returns must be unused, in their original condition and packaging. Email us with your order number and reason before posting anything. There is no restocking fee.
Where do returns go, and who pays?
Authorized returns go to our company address in France. We cover return shipping for our errors and items that arrive damaged or defective; customers pay change-of-mind return postage. Contact us first for authorization and instructions.
What if an item is damaged or incorrect?
Contact support with your order number, a description, and photos where applicable. We will review the issue and arrange an appropriate resolution. Ordinary undamaged return conditions do not prevent a claim about an item that arrived damaged or incorrect.
When will a refund be returned?
Approved refunds are returned to the original payment account within 10 calendar days.
How can I get help?
Contact Ayromotyn at [email protected]. Our company and authorized return address is 32 Rue Des Lampistes, 62210 Avion, France.